What to Remember in Case of Emergency:
Here are a few things to keep in mind in case of emergency and need to call or come to the office:
- The Telecommunications Officers (TO's) are civilian employees of the department; as much as they might like to take your report, they aren't authorized to do so. We do need certain information so we can handle your call correctly and quickly, but if you're filing a criminal report, you'll need to speak with a patrol officer or supervisor.
- The TO will ask you some routine questions; your name, address, call-back number, and the nature of the incident you are reporting.
- Don't hang up until the dispatcher tells you (s)he has all the essential info. Information you can provide may be crucial to the safety of everyone involved in the call.
- If you feel you are in a hazardous situation and cannot stay on the line long, tell the dispatcher this at the beginning of your call. The TO can then request the minimum information needed to get you help, and you can get to a safe place. The dispatcher will need to know where you are and what happened so the appropriate help can be sent quickly.
- As difficult as it can be in an emergency, try to remain calm. It can be difficult to understand what a caller is saying for a variety of reasons, including language barriers and bad phone connections. Strong emotions make effective communication even harder.
- If you accidentally happen to bump a Blue Light phone or hit the wrong button on the Ram Tech phones at the dorm entrances, please stay on the line to let the dispatcher know there's no problem. Accidents happen, and there is no penalty for accidentally activating one of these phones. But if you don't stay on the line, an officer will be sent to check the area. This ties up an emergency unit, and might delay getting help to someone who really needs it.
- Though your situation is important to you, the TO may have to handle other incoming calls. You may be put on "hold" during the conversation. Please remember that they have to deal with the life-threatening emergencies first.