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CORNELL UNIVERSITY POLICE DEPARTMENT

Safety Protocol: Disruptive Individuals

 

Who is a disruptive individual?

    An individual who makes threats of physical harm to you, others, or themselves.

    An individual who has a weapon. Refer to Armed Subjects Protocol.

    An individual who behaves in a bizarre manner or exhibits unstable behavior patterns

    The individual who appears to be intoxicated or under the influence of a controlled substance

What action should I take?

    Contact CUPD at 255-1111

    Give your name and campus location with a brief explanation of the situation.

    Take note of the individuals age, personal appearance, clothing, vehicle or any other information that would help identify the individual.

Express your authority with non-verbal cues:

    Sit or Stand erect

    Square your shoulders

    Smile and make eye contact

    Speak clearly and distinctly

    Maintain a constant voice volume that is not too loud

Cues to avoid:

    Observe the individuals personal space (don’t stand to close)

    Do NOT touch the person

    Do not slouch, glare, or sigh at the individual

Anger management Tactics:

    Get their attention: use their name, ask them to sit down

    Acknowledge their feelings: paraphrase what they say so they will know you are listening

    Get them moving: offer a chair, move them to a private area if possible

    Offer assistance: use the word “We” to include them in the solution process

    Tell them exactly what you can do for them and when

    Offer an alternative if appropriate

    Advise co-workers of the potential problem if possible

    Call for aid immediately if you sense the situation is getting out of hand